Explanation:
Box 1: Lifecycle Services (LCS)
To open a support ticket with the Microsoft Support team, in LCS, the Support tile opens a tool that helps you manage support incidents. To submit issues directly to Microsoft, select the Support tile in your LCS project.
Box 2: Lifecycle Services (LCS)
Extensibility requests are logged using a specific project in LCS. Logged requests are collected under that same project. We recommend that you log related requests under the same LCS project as this helps maintain a holistic view on all requests for a specific solution or an implementation. Microsoft then further identifies logged requests by the organization name that is associated with the LCS account.
In your LCS project, at the top of the page, select the hamburger icon and then click Support menu item.

Reference: https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/lcs-support
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/extensibility/extensibility-requests

The System Customizer:
Has full permission to customize the system.
Can only view rows for system tables that they create.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/environments-overview

External access settings in the Microsoft Teams admin center control the ability of users to communicate with users from other domains. This does not prevent temporary employees from using the chat feature internally within the organization. To achieve the goal, a messaging policy that restricts chat usage for specific users needs to be implemented.
Reference: Manage channel policies in Microsoft Teams

Topic 1, CoHo Vineyard and Winery
Company structure
The following graphic shows the company structure:

Organization
The current organizational chart and roles as follows:

Current environment
Coho Vineyard and Winery currently uses manual processes for most of its operations. The company stores names and phone numbers for club members and prospective club members in a Microsoft Excel workbook. The sales team currently tracks club membership in a separate system. Sales team stock awards are granted on a three-year basis. The solution for the sales Team cannot be replaced for three years.
* The types of wine, such as cabernet sauvignon and red blends are tracked as separate items. Each item will have a year associated with it such as Red Blend 2017, 2018, 2019, etc. The items are updated for the year association annually.
* Peak times for order entry could be in the hundreds. This typically happens when first and second shift workers overlap and all users are on the system, as well as orders imported in.
* Packaging materials, bottles, and accessories are received in the warehouse FOB Destination from the manufacturer in China.
* Each retailer has individual item numbers, barcode placement descriptions and other additions such as pictures and details of the wine year and flavor notes.
CoHo Vineyard and Winery has outgrown their legacy ERP system and plans to implement Dynamics 365 Finance. CoHo wants to use out-of-the-box tools which are linked to the system where possible and not create new tools.
Licensing and organization
* Only the President/CEO, CFO, COO, Controller and VP Operations users must be able to access finance and warehouse features.
* Warehouse users must only have access to warehouse function. All other users must have access to finance functions.
* The distribution center must have mobile scanners for the warehouse. The tasting room will not have mobile scanners.
* The inventory cost must be tracked separately by distribution center or tasting room.
Club membership events
* You must ensure the members created in their existing system are also customers in Dynamics 365 Finance and that the customers do not exist in both systems under multiple record numbers.
* When tasting events are planned, text notifications must be sent out to the club members.
* text notifications must sent out to non-club members to encourage the non-members to join the club.
* During tasting events. CoHo will need access to place orders during the event but will not have the need for cash registers.
Warehouse and shipping
* The system must be able to track inventory throughout the whole warehouse process.
* A Certificate of Origin must accompany each shipment.
* Private label items that are shipped to retailers must be stored and costed as a single item number at CoHo.
* The system must be able to compare year-to-year performance of a single wine type.
Implementation
* Business processes must be documented as step-by-step processes and must align with the process flows in a visual format
* Data will be migrated and is a requirement for order entry.
* Data migration must be completed prior to testing.
* You must track each step of process validation so that the users have ownership for their individual functional areas. The tracking system used should be integrated with the system where possible.
Issues
* Users are struggling to understand the new system's processes.
* CoHo is concerned that the go-live will may not go smoothly.