Online Access Free MB-901 Practice Test

A company uses Dynamics 365 Sales. The company plans to create custom reports and dashboards.
The company does not want to manage security for reporting separately.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation

A company uses Dynamics 365 Finance.
For each of the following statements, select Yes if the statement is true. Otherwise select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation

Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right Each tool may be used once, more than once, or not at all.
Note: Each correct match is worth one point.

Correct Answer:

Explanation

A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation

Box 1: No
Chat is an engagement channel that is available in Omnichannel for Customer Service. There is thus no need to purchase a third-party ISV solution to use chat in Omnichannel for Customer Service.
Box 2: Yes
SMS is an engagement channel that supports asynchronous mode of communication, and allows your organization to connect to customers by using text messages. The SMS channel is available in Omnichannel for Customer Service.
Box 3: No
Omnichannel for Customer Service is a paid add-on to Dynamics 365 Customer Service apps. It is available only when you purchase a subscription to Chat for Dynamics 365 Customer Service or Dynamics 365 for Digital Messaging.
Reference:
https://docs.microsoft.com/en-us/dynamics365/omnichannel/introduction-omnichannel