A company implements Dynamics 365 Customer Service for their support desk.
Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.
You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.
What should you implement?

A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?

A customer wants to implement Dynamics 365 Talent to manage employee benefits. The company needs to know if Dynamics 365 Talent will meet their other personnel needs.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

A Company uses Dynamic 365 Supply Chain Management.
A machine on the manufacturing floor breaks down. A senior technician located at another plats has been trying to help diagnose he problem over the phone. The technician is not able to help the onsite technician make the appropriate fix.
You need to recommend a solution that allows the senior technician to provide visual guidance to the onsite technician.
What should you recommend?

You are a sales representative for a company.
Which feature can be found in Dynamics 365 Sales?