Online Access Free MB2-704 Practice Test

You want to use Microsoft Dynamics CRM to compile a repository of competitor information for your sales team.
You create a competitor record and enter your competitor's strengths and weaknesses.
Which two items can you directly associate with the competitor? Each correct answer presents a complete solution. Choose two.

• A.Accounts
• B.Price lists
• C.Products
• D.Sales literature

An entitlement for a customer has a status of Active.
You need to make changes to the entitlement.
What should you do before making the changes?

• A.Cancel the entitlement.
• B.Deactivate the entitlement.
• C.Renew the entitlement.
• D.Click Edit in the Action pane.

You configure a connection to Microsoft Social Listening but cannot see social insights data in Microsoft Dynamics CRM.
What should you do to make social insights visible in Dynamics CRM?

• A.Configure social listening search topics and visuals.
• B.In system settings, change the default setting for the Disable Social Engagement option.
• C.Select the Reset Social Insights option to refresh the social insights data.
• D.Ensure that each of your social listening search topics are assigned a category.

You choose a case from the customer support queue. Your company mandates that all requests with customers be tracked regardless of the outcome.
You call the customer and learn that the case was submitted on your company's customer portal by mistake.
What should you do?

• A.Cancel the case.
• B.Delete the case.
• C.Resolve the case.
• D.Reactivate the case.

A customer calls to change the date and time of a service activity. You have limited dates,
times, and resources available for the customer request.
You need to update the information from the service calendar.
What should you do?

• A.Use the appointment option, and resolve any conflicts.
• B.Use the schedule option, and resolve any conflicts.
• C.Drag the service activity to the correct date and time on the calendar, and resolve any conflicts.
• D.Use the reschedule option, and resolve any conflicts.