Online Access Free MB2-704 Practice Test

You configure a connection to Microsoft Social Listening but cannot see social insights data in Microsoft Dynamics CRM.
What should you do to make social insights visible in Dynamics CRM?

• A.In system settings, change the default setting for the Disable Social Engagement option.
• B.Ensure that each of your social listening search topics are assigned a category.
• C.Configure social listening search topics and visuals.
• D.Select the Reset Social Insights option to refresh the social insights data.

What is required to view a Dynamic Excel report?

• A.Have system administrator rights.
• B.Create the export from a System View.
• C.Save the Advanced Find query in Microsoft Dynamics CRM.
• D.Have Outlook Client installed.

Your company's marketing team attends a conference and collects business cards of attendees who do not already use your services. After the conference, the team enters the information from the cards into Microsoft Dynamics CRM.
You assign the records to the sales team so that the team can decide which products and services align with the attendees' needs.
Which common business scenario in Microsoft Dynamics CRM does this sequence of events depict?

• A.Creating contacts
• B.Lead qualification
• C.Creating quotes
• D.Supporting customers

A customer calls and wants to make a purchase.
You need to record the phone call and the purchase in Microsoft Dynamics CRM.
What should you do?

• A.Create an order, and then add a phone call activity.
• B.Create a phone call activity, and convert it to an order.
• C.Create an opportunity, add a phone call activity, and then close the opportunity as won.
• D.Create a phone call activity, convert it to an opportunity, and close the opportunity as won.

Which three items can you add to a closed opportunity? Each correct answer presents a complete solution. Choose three.

• A.Task
• B.Product
• C.Note
• D.Description
• E.Competitor