Online Access Free MB2-704 Practice Test

You need to ensure that lead qualification is automated and occurs when a field on the Lead Form is set to a certain value.
What should you do?

• A.Create a business process flow that automatically sets the status of the lead to qualified when the condition is met.
• B.Switch the business process flow to set the status of the lead to qualified when the condition is met.
• C.Create a dialog that automatically sets the status of the lead to qualified when the condition is met.
• D.Create a workflow that automatically sets the status of the lead to qualified when the condition is met.

What is required to view a Dynamic Excel report?

• A.Have Outlook Client installed.
• B.Save the Advanced Find query in Microsoft Dynamics CRM.
• C.Create the export from a System View.
• D.Have system administrator rights.

You plan to bulk import new case records.
You do not want the service level agreement (SLA) to apply to the new cases.
What should you do?

• A.Pause all SLAs.
• B.Set the Ignore SLAs import option.
• C.Deactivate all SLAs.
• D.Set the Disable the SLAs system option.

You configure a connection to Microsoft Social Listening but cannot see social insights data in Microsoft Dynamics CRM.
What should you do to make social insights visible in Dynamics CRM?

• A.Ensure that each of your social listening search topics are assigned a category.
• B.Configure social listening search topics and visuals.
• C.In system settings, change the default setting for the Disable Social Engagement option.
• D.Select the Reset Social Insights option to refresh the social insights data.

You are the customer service manager of a call center and are performing a daily review of your team's cases. A case record owned by a member of your team has a flag in the research stage of the business process flow.
What does this indicate about the case?

• A.The user is finished with that stage.
• B.There is a required field at this stage.
• C.The case is ready to close.
• D.The case is at this stage.