Online Access Free MB2-704 Practice Test

You need to use Microsoft Dynamics CRM goals and metrics to measure sales revenue of a specific business line for the upcoming fiscal year.
What should you do?

• A.Create a goal metric, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal.
• B.Create a rollup query, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal
• C.Create a rollup query, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.
• D.Create a goal metric, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.

You want to create a weekly schedule for a resource
Which two settings should you configure when creating the schedule? Each correct answer presents part of the solution. Choose two.

• A.End time
• B.Work days
• C.Work hours
• D.Start time

You want to use Microsoft Dynamics CRM to compile a repository of competitor information for your sales team.
You create a competitor record and enter your competitor's strengths and weaknesses.
Which two items can you directly associate with the competitor? Each correct answer presents a complete solution. Choose two.

• A.Products
• B.Sales literature
• C.Price lists
• D.Accounts

A customer can use 80 hours of phone support and 20 hours of email support, according to the agreement you set up with this customer.
You need to configure an entitlement.
What should you do?

• A.Create an entitlement, and link to two templates for each type of support.
• B.Create an entitlement, with two entitlement channels for each type of support.
• C.Create an entitlement with two service level agreements (SLAs) for each type of support.
• D.Create an entitlement, and link to two cases for each type of support. OC

You create a case and link it to a standard service level agreement (SLA) with the timer configured on the case form.
You need to review the case status and report the information to your manager.
Which piece of information about the time of the case is available?

• A.Warning time
• B.Failure time
• C.Total time the case is in processing
• D.Total time the case is on hold