Online Access Free MB2-714 Practice Test
| Exam Code: | MB2-714 |
| Exam Name: | Microsoft Dynamics CRM 2016 Customer Service |
| Certification Provider: | Microsoft |
| Free Question Number: | 92 |
| Posted: | Oct 17, 2026 |
You plan to create a service activity.
You need to identify which types of participant can have defined work hours.
Which two participant types should you identify?
Each correct answer presents a complete solution.
Your Dynamics CRM organization has the service level agreements (SLAs) configured as shown in the following table.
A new case 1s opened for a customer named Customer1. SLA3 1s applied to the case.
After 20 minutes, you discover that Customer1 has an entitlement named Entitlement1, which is associated to SLA1
You add Entitlement1 to the case.
After another 30 minutes, you discover that since the case involves a product named ProductA, the case must be associated to an entitlement named Entitlement2, which is associated to SLA2.
You change the entitlement to Entitlement2.
You need to identify how much time remains to resolve the ca
What should you identify?
You need to identify which actions are available in an enhanced service level agreement (SLA).
What are two possible actions that you can identify? Each correct answer presents a complete solution.
You have a Dynamics CRM organization.
You need to gather customer data by using several surveys. The solution must use out-of-the box functionality.
What are three methods that you can use to distribute the surveys? Each correct answer presents a complete solution.
