Online Access Free MB2-718 Practice Test

A user selects a case from a queue and studies the queue item details for the case. Which two data points are displayed? Each correct answer presents a complete solution.

• A.the user working on the case
• B.the time spent working on the case
• C.the queue the case is related to
• D.the user who owns the case

You use the automatic creation and update rule feature to create case records automatically.
Which three source record types are available for automatically creating a case? Each correct answer presents a complete solution.

• A.mailbox alert
• B.social activity
• C.auto post
• D.survey activity
• E.booking alert

What are three functions of the Unified Service Desk (USD) Global Manager hosted control? Each correct answer presents a complete solution.

• A.Manage data for the session.
• B.Provide escalation alerts to manage agents who need help.
• C.Interpret window navigation rules.
• D.Provide data to the toolbar components and agent scripts.
• E.Provide process flows to respond to agent request for help.

You have a Microsoft Dynamics 365 environment. You implement Field Service and create a Field Service Agreement for a specific account
Where should you define the preferred resource?

• A.Booking Setup
• B.Scheduler Field Service slot text template
• C.Field Service Settings
• D.Schedule Board Setting

You deploy Unified Service Desk (USD). You configure a toolbar container hosted control.
You need to ensure that the hosted control is aligned to a specific part of the screen by using the Realign Window action.
Which three parameters can you configure? Each correct answer presents a complete solution.

• A.resolution
• B.left
• C.client type
• D.screen
• E.top