Online Access Free MB2-718 Practice Test

A customer returns a defective product You plan to ship the product back to the vendor for credit You need to initiate the return process to the vendor. Which type of record should you create?

• A.return merchandise authorization (RMA) receipt
• B.return merchandise authorization (RMA)
• C.return to vendor (RTV)
• D.Inventory Adjustment

You release an item from a queue.
What is the outcome?

• A.The record is removed from the current queue and placed in the user's personal queue.
• B.The current routing rule is applied.
• C.The value from the Worked By field is removed.
• D.The record is returned to the originating queue.

Your organization uses enhanced service level agreements (SLA's).
You need to create a view that displays the SLA failure and succeeded time for data related to a case.
Which entity should you use to select the fields?

• A.SLA KPI Instance
• B.SLA Item
• C.SLA
• D.enhanced SLA C

You create a queue and assign it to a team. Which type of queue is created?

• A.Shared
• B.System
• C.Escalation
• D.Personal

A user named User1 creates a knowledge base article. No other action has been taken.
User! must modify the article.
You need to direct User1 to the view where the article is displayed.
To which view should you direct User1?

• A.Scheduled Articles
• B.Unapproved Articles
• C.Inactive Articles
• D.Draft Articles