Online Access Free MB2-877 Practice Test

What are the steps in the purchase order process?

• A.Submit, Approval, Receive, Bill
• B.Submit, Approval, Review, Receive, Bill
• C.Draft, Approval, Submit, Receive, Bill
• D.Draft, Approval, Submit, Review, Receive, Bill

Your company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks.
Which two statements are true? Each correct answer presents a complete solution.

• A.The duration is the sum of the duration for all the service task types that are included in the incident type.
• B.The duration is the sum of the duration for all services that are included in the incident type.
• C.You can manually overwrite duration only if none of the services associated with the incident type have a duration specified.
• D.You can manually overwrite duration only if none of the service task types associated with the incident type have a duration specified.

A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?

• A.From the schedule board, click Actions and select Get Driving Directions.
• B.From the schedule board, right-click the scheduled work order and select Get Driving Directions.
• C.On the work order form ribbon, click Get Driving Directions.
• D.Select a work order from any view. On the ribbon, click Get Driving Directions.

Service technicians stock parts in their vans to fix most common problems. You need to track the parts stocked in each van.
Which feature should you implement?

• A.Customer Assets
• B.Warehouse
• C.Product Inventory
• D.Custom Entities

You create a complex agreement and booking that includes service tasks and services.
You need to use the existing agreement as the basis for future agreements.
Which two actions should you perform? Each correct answer presents part of the solution.

• A.Create a booking setup. Define an incident type for the booking setup.
• B.Export the agreement and booking records to Microsoft Excel. Modify the information and import the file to create new agreement.
• C.Elevate the agreement to an agreement template. Use the template to create new agreements of this type.
• D.In the existing agreement, click Copy Agreement. Specify the new customer information and click OK.