Online Access Free MOFF.EN Practice Test

Which of the following is a key objective of the Service Level Management Service Management Function (SMF)?

• A.formalizing Operational Level Agreements (OLAs)
• B.providing primary liaison and customer service to the IT user community
• C.providing the mechanism for setting clear expectations about the service being delivered
• D.satisfying customers by ensuring that the Operations department meets the customers' demands

How is data integrity within Security Administration best defined?

• A.Business process owners must be confident that transactions, once processed, cannot be denied afterwards.
• B.Only authorized individuals should be able to access data.
• C.All authorized users should feel confident that the data presented to them is accurate and not improperly modified.
• D.Authorized users should be able to access the data they need when they need it.

To what ITIL category do the Service Management Functions (SMFs) in the Changing Quadrant directly map?

• A.Service Level Management
• B.Customer Relationship Management
• C.Service Delivery
• D.Service Support

Which of the following is obtained from the Identify step of the Risk Management Process?

• A.The probability of the risk
• B.The downstream effect of the risk
• C.The mitigation of the risk
• D.The priority of the risk

What is a goal of Security Administration?

• A.confidentiality
• B.interconnectivity
• C.connectivity
• D.accessibility