Online Access Free MOFF.EN Practice Test

Of which Service Management Function (SMF) is deploying reliable services smoothly an objective?

• A.Change Management
• B.Configuration Management
• C.Release Management
• D.Service Monitoring and Control

Of which Service Management Function is assessing whether or not a system should be decommissioned an activity?

• A.IT Service Continuity Management
• B.Change Management
• C.Service Level Management
• D.Financial Management

To which Quadrant of the Process Model does the Infrastructure Role Cluster predominantly align?

• A.Supporting
• B.Optimizing
• C.Operating
• D.Changing

Which of the following is one of the questions that IT operations should consider when formulating risk action plans?

• A.Do the operations staff know enough about the risk?
• B.Do the operations staff buy an information system to prevent a risk from occurring?
• C.Do the operations staff develop an information system to prevent a risk from occurring?
• D.Do the operations staff delegate the identification of a risk?

What ITIL process maps to the optimizing quadrant?

• A.Change Management
• B.Service Level Management
• C.Security Administration
• D.Incident Management