Question 61

A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
  • Question 62

    A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.
    Which three OmniScript elements should be used to meet these requirements?
    Choose 3 answers
  • Question 63

    A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
    * Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
    * Create a case for an account team member to follow up.
    * Email a summary message to the user.
    Which OmniScript elements should the consultant recommend to meet these requirements'
  • Question 64

    A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
    Which two FlexCard features should the consultant recommend to address this issue?
    Choose 2 answers
  • Question 65

    When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
    Choose 3 answers