Question 31

Which two functions can be performed by DataRaptors?
Choose 2 answers
  • Question 32

    A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically.
    The agents will need to take different actions depending on the context of each group of information.
    Which tool should a consultant recommend to meet this requirement?
  • Question 33

    Which of the following is a key difference between Integration Procedures and DataRaptors?
  • Question 34

    A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
    Which FlexCard feature should the consultant recommend to meet this requirement?
  • Question 35

    A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
    What is the most efficient solution that the consultant can propose to meet this new requirement?