Free Access Scrum.PAL-I.v2024-12-28.q102 Practice Test (Page 22)

Question 101

You manage a development organization. One of your Scrum Teams is continually interrupted by unplanned work related to production incidents for a legacy application unrelated to their product. A few team members have historical knowledge of the legacy application. How should the Scrum Team manage the interruption and unplanned work? (choose the best answer)

A.Work with the Scrum Team to help transfer the knowledge to other teams better aligned with the application support mission.

B.The Scrum Team should fit the work in, working overtime if that is what it takes.

C.New development work should be put on hold until the production support work is completed; supporting existing applications is always more important than new work.

Question 102

You are an Agile Leader. A customer calls you to request a change in the product that your company is developing for him. His ideas are clearly outside the scope of the original product plan.
What is your course of action?

A.Since we value Responding to Change more than following a plan, that we welcome changing requirements, and our highest priority is to satisfy the customer, we recommend that the Developers complete the customer's request for the next Sprint.

B.Ask the Developers for an estimate of the change and negotiate the new product price with the customer due to the increased scope.

C.Do nothing.

D.Facilitate a meeting between the Product Owner of the customer's product and the customer.

E.Begin negotiations with the customer on adding this scope change to the project. You want to ensure that the value you provide to the customer can be increased so you handle these negotiations yourself. When you are finished, you have delighted the customer with your adaptability.

F.Apply the Change Request Management Framework

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Question 101

Question 102

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