A.It is not permissible to show decision diamonds on a swim-lane diagram.

B.Improving the business process is concerned with removing problems identified in the AS-IS process.

C.Introducing bottlenecks is an important principle of business process re-design.

D.Processes cannot be improved by changing the sequence of activities alone

A.Analysing perspective

B.Conceptual modelling.

C.Gap analysis

D.Defining CATVVOE.

A.Brainstorming, brainwriting, mind maps

B.Rich pictures, mind maps, task scenarios

C.Round robin, post-it exercise, brainstorming.

D.Stepwise refinement, context diagrams, process models.

A.A number of related steps that are carried out by different actors.

B.A mismatch between the capacities of related process steps

C.A step where one actor passes the process to another actor.

D.An unnecessary step or steps in a sequence of process steps.

A.Librarian.

B.Book.

C.Borrowing Limit.

D.Borrow book.