A.A study which ensures that the needs of a wide range of ethnic groups are considered.

B.A study of users in their workplace undertaking representative simulated scenarios.

C.A study where the analyst spends an extended period of time in the target environment.

D.A study which uses prototype graphical screens to demonstrate a user requirement.

A.A manual process.

B.An event.

C.A decision

D.A document

A.The market share of known Competitors.

B.Rivalry among existing Competitors

C.The products offered by Competitors

D.A Competitor's external marketing campaign

A.Human Resources (HR).

B.Procurement.

C.Information Technology (IT).

D.Marketing and Sales.

A.Rich pictures and mind maps are used to document the requirements for the IT system

B.Ethnographic Studies are concerned with the long term observation of the business environment.

C.Interviews are effective in building a consensus view and securing agreement from a diverse group.

D.Shadowing is an effective way of preparing test scripts for user acceptance