Online Access Free PC-CIC-Core Practice Test

You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?

• A.Interaction Center Business Manager
• B.System Manager
• C.Interaction Administrator
• D.Interaction Attendant

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

• A.Setup Assistant
• B.Interaction Designer
• C.Interaction Administrator
• D.Interaction Attendant

You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?

• A.Default Role
• B.Default User
• C.Default Workgroup
• D.Default Station

You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)

• A.Use the Help menu in the Interaction Administrator interface
• B.Use the link from Start>Programs>Interactive Intelligence
• C.From the Interaction Client, select Help>interaction Administrator.
• D.Select the help manual on the product pages of the Interactive Intelligence website.
• E.Press F1 from any one of the property pages in Interaction Administrator.

You need to import a list of phones into the Managed IP Phones container.
What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)

• A.Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.
• B.Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.
• C.Create a managed IP phone template for the correct phone model.
• D.Use an existing .CSV file that you have available.