Online Access Free PC0-001 Practice Test

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

• A.The service owner
• B.The process owner
• C.The IT director
• D.The customer

Which of the following is NOT one of the five individual aspects of service design?

• A.The design of the technology architectures
• B.The design of the service portfolio, including the service catalogue
• C.The design of market spaces
• D.The design of new or changed services

Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Reduction in the duration and frequency of service outages

• A.1 and 2 only
• B.2 and 3 only
• C.All of the above
• D.1 and 3 only

Which one of the following includes four stages called Plan, Do, Check and Act?

• A.The service lifecycle
• B.The seven-step improvement process
• C.The Deming Cycle
• D.The continual service improvement approach

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

• A.Accreditors
• B.Regulators
• C.Stakeholders
• D.Employers