Online Access Free PC0-001 Practice Test

Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

• A.Public frameworks are prescriptive and tell you exactly what to do
• B.Public frameworks are always cheaper to adopt
• C.Proprietary knowledge has been tested in a wide range of environments
• D.Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

Which of the following is NOT an objective of service transition?

• A.To provide quality knowledge and information about services and service assets
• B.To ensure that a service can be operated, managed and supported
• C.To plan and manage the capacity and resource requirements to manage a release
• D.To provide training and certification in project management

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

• A.Demand management
• B.Service transition
• C.Service level management
• D.Service catalogue management

Which two processes will contribute MOST to enabling effective problem detection?

• A.Incident and financial management
• B.Incident and event management
• C.Knowledge and service level management
• D.Change and release and deployment management

Which of the following is NOT one of the five individual aspects of service design?

• A.The design of the technology architectures
• B.The design of new or changed services
• C.The design of market spaces
• D.The design of the service portfolio, including the service catalogue