Free Access CompTIA.PD1-001.v2022-11-05.q156 Practice Test (Page 14)

Question 61

On a CMYK output device, if the cyan level were increased, which of the following might be a side effect?

A.Yellow may appear less saturated

B.Red may appear less saturated

C.Green may appear more saturated

D.All other colors would have a dark halo

Question 62

A customer bought a SuperG3 high speed fax machine to send reports to the corporate office. The activity report shows it only communicates at 9.6Kbps to the corporate office. Which of the following should a technician recommend?

A.SuperG3 may display as V.17 on the print-out.

B.The distant machine must also have SuperG3 capability.

C.Try to send the faxes after hours and see if the line speeds up.

D.Send the faxes on memory transmission.

Question 63

Which of the following components has failed if toner can be rubbed off the media?

A.Developer unit

B.Charge roll

C.Fuser unit

D.Photoconductor

Question 64

A customer is using a remanufactured toner which has caused damage to the fuser unit and wil require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner causes the warranty to be voided. This is now a chargeable service. Which of the following is the BEST response from the technician?

A.You will be receiving a bill after the service is complete. Here is my contact information.

B.Using remanufactured toner is not covered by manufacturers warranty. Therefore this service call and the parts required will be chargeable.

C.You have voided the warranty so any services will now be charged to your company.

D.Do not use remanufactured toner; it states that in the warranty. You will be billed for this service call and the parts.

Question 65

Which of the following communication skills must be utilized when a technician completes a service call? (Select TWO).

A.Ask open ended questions about the cause of the failure.

B.Communicate the status of repair and/or open issues.

C.Use clear written communication.

D.Gather more information from the customer.

E.Provide the customer the technicians contact information.

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Question 61

Question 62

Question 63

Question 64

Question 65

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