Free Access CompTIA.PD1-001.v2022-11-05.q156 Practice Test (Page 27)

Question 126

A technician is called back to a client for an issue that was repaired the day before. The client is very upset that their unit is broken again. Which of the following is the BEST way to respond to the client on arrival?

A.The technician should show empathy for the users situation and for the inconvenience to the user and/or their staff. The technician should then communicate that they will make every effort to resolve their issue as quickly as possible.

B.The technician should ask what the client did to the unit after they left, why it is broken again and what the client was doing to it to make it malfunction again. Ask the client to demonstrate exactly how they damaged the device.

C.The technician should show empathy for the users situation and the inconvenience that the downtime has caused. The technician should then advise the client that this device is very old and that they will continue to experience the problem until they upgrade to a new unit.

D.The technician should show up at the clients site and avoid them completely until they have had a chance to look at the device and resolve the error. Then they should get the client; show them the now working device and how to use the device.

Question 127

A customer states that when printing black text documents from a word processing application on their color laser printer, it seems to print slower than the printer specification for monochrome printing and it also is decreasing the life counters on all their toner cartridges. Which of the following should the technician tell the customer to do to fix the problem?

A.Reinstall their application.

B.Create a new document.

C.Verify their printer driver settings.

D.Reinstall the printer driver.

Question 128

A technician is working on a Laser/LED device. The media is exiting the device normally but the toner can be smeared across the page. Which of the following items is MOST likely the cause of this problem?

A.Low Voltage Power Supply

B.Toner Cartridge/Supply

C.Laser Emitter

D.Fusing Assembly

Question 129

A customer has replaced a printer with a different model. The new printer now only prints random characters and symbols. Which of the following is the problem?

A.The wrong driver is loaded.

B.The wrong IP address is assigned to the device.

C.The machine is using the wrong protocol.

D.The accessories are not set correctly in the driver.

Question 130

On a four-color, subtractive color printing device, a red test page is printing yellow. Which of the following colors is missing from the test print?

A.Cyan

B.Blue

C.Green

D.Magenta

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Question 126

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