Online Access Free PEGACCA Practice Test

The CPM Interaction Driver is used to ____________________? (Choose One)

• A.Select and launch service processes for the customer
• B.Verify the customer
• C.Identify the customer by name or account

True or False, A CPM service item object can be a "cover" (i.e., has a class that inherits from the Work-Cover- class).

• A.False
• B.True

Which of the following would you configure in order to specify the subset of properties that can be included within dialog scripts. (Choose One)

• A.Data source rule
• B.Map value rule within the dialog class
• C.Decision table rule within the dialog class
• D.Interaction driver rule

Which of the following is NOT a best practice in CPM dialog management ________? (Choose One)

• A.Dialog rules should be contained in a separate RuleSet from other configuration such as flows and flow actions
• B.CSRs should be encouraged to configure personal dialog scripts
• C.Dialog scripts should contain "what to say"; not "what to do"
• D.Dialog scripts should include references to customer data

True or False, As a best practice, you should embed all CPM customer composite pages within the pyWorkPage of the service item/object.

• A.False
• B.True