Online Access Free PEGACPBA73V1 Practice Test

Consider this requirement for a business transaction:
An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.
*If approved, the request is forwarded to the Fulfillment department.
*If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation.
* The Fulfillment department will process the request if the requested items are in stock.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.
A)

B)

C)

D)

• A.Option A
• B.Option C
• C.Option B
• D.Option D

In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.
Where do you configure the service level to meet this requirement?

• A.The process
• B.The case type
• C.The step
• D.The stage

Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose Two)

• A.Speed
• B.Testing
• C.Accuracy
• D.Coding

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?

• A.Route to a skilled member of a work group.
• B.Route to a work group based on the location.
• C.Route requests to a skilled work group.
• D.Route the request to a manager who assigns the agent.

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.

What is the best way to design routing so the correct interviewer is assigned the task?

• A.Route the job application to a specific queue using the Use business logic option.
• B.Route the job application to a specific user using the Use business logic option.
• C.Route the job application to an appropriately skilled operator using the Specific user option.
• D.Route the job application to an operator within a skilled group using the Specific user option.