Online Access Free PEGACPBA74V1 Practice Test

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.

What is the best way to design routing so the correct interviewer is assigned the task?

• A.Route the job application to a specific queue using the Use business logic option
• B.Route the job application to an operator within a skilled group using the Specific user option
• C.Route the job application to an appropriately skilled operator using the Specific user option
• D.Route the job application to a specific user using the Use business logic option

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?

• A.In the Employment Information process add an Approve/Reject step to test the card type
• B.In the Employment Information process add a custom condition to test the card type
• C.In the Employment Information process validate card type for continued processing
• D.In the Employment Information process add a card type true/false field to a user view

Select each use case on the left and drag it to the appropriate router on the right.

Correct Answer:

Select the characteristics used to identify candidate rules to be delegated to business users.

• A.Changing business conditions require that the rule be managed without IT intervention
• B.Ownership of changes to delegated rules changes from work group to work group
• C.Changes to business conditions require that the rule be managed with IT intervention
• D.Frequent changes are needed to continuously redefine the user experience

A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you configure the report definition?

• A.Summarize the purchase requests column by count
• B.Summarize the regional cost centers by count
• C.Filter the results so that only cost center and purchase requests are included in the report
• D.Use the purchase requests column to group the cost centers