Online Access Free PEGACPSA88V1 Practice Test

An order fulfillment case type allows a customer to update user profile information during the order placement stage The user profile consists of the following three pages
* Account ID and password
* Customer contact information
* A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages individually?
Available Choices (select all choices that are correct1

• A.Add a set of optional actions to the case workflow
• B.Add an optional process to the case workflow
• C.Add a button for each profile page to each assignment
• D.Add an alternate stage to the case life cycle.

Which two requirements can you support by configuring a mobile channel in App Studio? (Choose two.) Available Choices (select all choices that are correct)

• A.Set the dimensions of an application icon to 180x180 pixels
• B.Lock the application after 20 minutes of inactivity
• C.Configure a left swipe behavior to open a message
• D.Grant access to the mobile app for a specific user

You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?

• A.Add a weighted condition where the work status of potential duplicates does not contain "Resolved"
• B.Add a must match condition where the work status of potential duplicates does not contain "Resolved".
• C.Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0"
• D.Add a must match condition where the work status of the current case does not contain "Resolved"

Which one of the following statements about channel interfaces is true?
Available Choices (select all choices that are correct)

• A.User interfaces are also known as channel interfaces.
• B.A persona requires a unique channel interface
• C.Creating a channel interface creates a default work queue.
• D.All users see the same channel interface.

Which two statements about data records are true? (Choose two.)
Available Choices (select all choices that are correct,

• A.Data records require external storage
• B.Data records need unique user-generated IDs
• C.Data records define permissible values for data fields
• D.Data records are displayed in a drop-down list by default