Online Access Free PEGACPSA88V1 Practice Test

An online retailer creates a case type that processes and manages customer orders. The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.

Correct Answer:

You are configuring routing for a customer warranty service request. All warranty servicerequests are routed to the warranty resolution group except for warranty service requests for betanrelease product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

• A.Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
• B.Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
• C.Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
• D.Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

You should consider using a field value when the list of allowed values is_____________.
Available Choices (select all choices that are correct)

• A.shared across all case types
• B.mostly static
• C.three or fewer items
• D.updated often

Select each description on the left and drag it to the correct property mode on the right.

Correct Answer:

Users create Insurance Coverage Request Cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure and the type of the procedure. After entering the information, user submits the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate request can occur. A request is considered a duplicate if the patient name, procedure type, procedure date match an existing request. You have been given two requirements:
- Ensure that users can identify duplicate requests.
- If a case is duplicate, it is not written to the database. Otherwise, write the case to the database.
Which two options configure application so that users can identify duplicate requests? (Choose two)

• A.Configure a duplicate search decision table and add it to a Decision shape
• B.Configure weighted conditions.
• C.Configure a validate rule to validate matching cases.
• D.Add a duplicate search step to the case life cycle design.