Online Access Free PEGACSA72V1 Practice Test

Which requirement is satisfied by configuring a service level agreement?

• A.Requests from customers with elite status go to a dedicated work group.
• B.A transaction review is completed within 24 hours.
• C.Users are notified when they receive an assignment.
• D.Transaction dispute cases are considered more urgent than address change cases.

You are designing hotel booking forms for a travel application.
The first form contains two fields in which users enter a room type and the length of stay in days. A third field displays the total cost of the room.
The second form contains a field in which users select additional-cost options such as a sight-seeing tour. A second field displays the total cost of the options.
The third form contains a field that displays the grand total of the room and options.
Which two properties are considered source properties for the declare expression used to calculate the grand total? (Choose two.)

• A.Options
• B.Total cost of options
• C.Total cost of room
• D.Length of stay

In a purchase application, you allow customers to create purchase requests. Each purchase request contains a list of line items. Each line item holds the product identifier, quantity, and price. If a product is not in stock the application creates a purchase order.
The purchase order is processed by the purchasing team.
Which two entities would you model as case types? (Choose two.)

• A.Customer
• B.Purchase request
• C.Purchase order
• D.Line item

An applicant submits a loan request.
The system validates information on the loan application and calculates the applicant's credit score based on credit reports and customer's account history with the bank.

• A.If the customer's credit score is unacceptable, the customer is notified of the result and the loan application is closed.
• B.If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.
• C.If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed. Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.
• D.If the customer's credit is acceptable, the loan application is forwarded to a loan officer for review.

A Service Request case type has a CustomerGrade property. How do you set the value of the CustomerGrade property to Silver when a service request case is created?

• A.Configure the pyDefault data transform to set the CustomerGrade property value.
• B.Configure a declare expression to set the CustomerGrade property value.
• C.Configure the CustomerGrade property with a default value.
• D.Configure the first connector in the first flow rule to set the CustomerGrade property value.