Online Access Free PEGAPCBA84V1 Practice Test

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

• A.Add a decision in the Item Return process to change the stage when a return is not necessary.
• B.Replace the Wait step in the Item Return stage with a Change Stage step.
• C.Add a condition to skip the Item Return stage when a return is not necessary.
• D.Add an Item Retention alternate stage and define a process for retention of item.

Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)

• A.Configure the apartment address as a basic condition.
• B.Configure the tenant name as a basic condition.
• C.Configure the request type as a weighted condition.
• D.Configure the apartment address as a weighted condition.
• E.Configure a time period for the request date as a weighted condition.

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

• A.Add an escalation action to the goal interval.
• B.Apply an urgency value to the deadline interval.
• C.Adjust the default assignment urgency value.
• D.Apply an urgency value to the goal interval.

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

• A.Add a decision shape to the process.
• B.Add a Persist case step to the case life cycle.
• C.Configure the stage to resolve the case.
• D.Configure the case type to create temporary cases.

A government application provides field placeholder values to help users enter the correct dat
a. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?

• A.Update the existing Default theme text entry.
• B.Run a case type that uses the component and change the font on the view.
• C.Upload a new application theme.
• D.Add a new theme text entry to the application theme.