Free Access Pegasystems.PEGAPCBA84V1.v2022-04-07.q17 Practice Test (Page 2)

Question 1

You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

The requirement changes to allow the parent case to continue before the child cases resolve.
How do you configure the Wait steps for this requirement?

A.Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.

B.Configure the Wait step to continue the parent case when the child cases reaches audit or approval.

C.Configure the Wait step so that only one child case must resolve before the parent case can continue.

D.Configure the Wait step so users can choose to continue the parent case process regardless of child case status.

Question 2

Which configuration informs a user by email when an assignment is added to the user's worklist?

A.Configure a service level to send a notification to the assigned user.

B.Add a Send Notification step to the process after the assignment to notify the assigned user.

C.Add a Send Email step to the process after the assignment to notify the assigned user.

D.Configure the case type to send assignment notifications to assigned users.

Question 3

You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

How do you suspend the parent case processing until the child cases are resolved?

A.Add an approval step to each of the child cases to resolve the cases.

B.Add a wait step to the parent case pausing the parent case until the child cases resolve.

C.Add a service level agreement to resolve the child cases within 90 days.

D.Add a 30-day wait to the parent case to allow time for the child cases to resolve.

Question 4

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?

A.Route to a skilled member of a work group.

B.Route requests to a skilled work group.

C.Route the request to a manager who assigns the agent.

D.Route to a work group based on the location.

Question 5

Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

A.A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

B.A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.

C.An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

D.A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

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