Question 6

A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
  • Question 7

    U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
    What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?
  • Question 8

    You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
    What factor do you consider in the prioritization expression?
  • Question 9

    U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
    The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
    What do you configure in the Next-Best-Action Designer to achieve this outcome?
  • Question 10

    U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
    Which three tasks do you need to perform to implement this requirement? (Choose Three)