Question 11

A contact center application recommends three actions for a customer. The business team wants to know the possible ways in which these actions can be ordered so that the contact center agent can discuss one proposition at a time, starting from the top.
As a strategy designer, if you use a Prioritize component to order the actions, what are your options?
  • Question 12

    When building a predictive model, what is a valid predictor data type?
  • Question 13

    Which business objective is best suited for the Next-Best-Action approach?
  • Question 14

    A Text Analyzer performs natural language processing on a piece of text. It then produces a structured output, which can be analyzed using reports.
    What type of text analysis does the text analyzer perform?
  • Question 15

    The process of importing a third-party predictive model into Pega is_____________'