What is the key characteristic that Next-Best-Action must consider to satisfy customer needs?

A company wants to create a data set that includes mock-up customer add Which method is available to populate these fields?

A telecom company is interested in improving customer engagement on social media. However, there are hundreds of relevant messages posted every day, and it is not practical for customer service representatives (CSRs) to review and respond to all messages. Instead, CSRs should focus on negative messages.
What do you need to analyze the incoming messages?

When defining outcomes for an Adaptive Model you must define_________________.

You are the Decisioning Consultant on an Al-powered one-to-one Customer Engagement implementation project. You are asked to design the Next-Best-Action prioritization expression that balances the customer needs with the business objectives.
What factors do you consider in the prioritization expression?