Online Access Free PEGAPCSA85V1 Practice Test

Select each description on the left and drag it to the correct property mode on the right.

Correct Answer:

Explanation
Graphical user interface, text, application, email Description automatically generated

An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

• A.Add a set of optional actions to the case workflow.
• B.Add an alternate stage to the case life cycle.
• C.Add an optional process to the case workflow.
• D.Add a button for each profile page to each assignment.

An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require.
Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

• A.Do not use a skin for the mobile application version.
• B.Update the process to give mobile users a separate portal.
• C.Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.
• D.Use the same application skin in all portals.

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

• A.Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
• B.Route the assignment to the skilled group for the beta release when the request is for the beta release.
  Otherwise, route the assignment to the warranty resolution group.
• C.Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
• D.Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

A user view includes a list of four urgency options selectable by radio buttons. How do you configure the selection list?

• A.Configure a picklist with radio buttons for the urgency options.
• B.Configure a Boolean field with selectable urgency options.
• C.Configure a field group with selectable urgency options.
• D.Configure a drop down field with selectable urgency options.