Online Access Free PEGAPCSA86V1 Practice Test

HOTSPOT
An online retailer creates a case type that processes and manages customer orders.
The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.

Correct Answer:

With Pega's Situational Layer Cake approach, how do you configure a regional variation for Human Resources (HR) time off cases?

• A.Create a rule for the variation and add the rule to the common layer of the application.
• B.Create a rule for the variation and replace the existing HR time off rule in the application common layer.
• C.Create a rule for the variation and add it to a secondary common application layer.
• D.Create a rule for the variation and add the rule to the layer for the region.

Which business need do you address through delegation?

• A.A general manager must approve catering proposals that exceed EUR5000.
• B.A care supervisor wants to authorize a second opinion for an insurance claim.
• C.A service representative must attach the appropriate form when emailing a customer.
• D.A risk officer wants to adjust the income threshold for automobile loans.

How do you reference the State property on an Address page group with the index Home?

• A.Address(Home).State
• B.Home.State.Address
• C.Home(Address).State
• D.Address.Home.State

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

• A.Urgency value remains at 100, but other service level processing continues.
• B.Urgency value continues to increment as configured.
• C.The user is notified that the maximum urgency has been reached.
• D.Service level processing is halted until the assignment is completed.