Free Access Pegasystems.PEGAPCSA86V1.v2022-08-10.q31 Practice Test (Page 6)

Question 21

A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?

A.Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

B.Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.

C.Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

D.Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

Question 22

In an application for configuring hardware equipment for new employees, the manager chooses a laptop model from a drop-down list. The list of available laptop models is maintained in an external system and may change over time .
Which of the following do you use as the data source for this drop-down list?

A.A data table

B.A local list

C.A data page

D.A data transform

Question 23

A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date.
A manager requests that the report show only those customers who meet the following conditions:
* The customer is on a monthly billing cycle
* The credit card is either MoreCash or Vista
* The credit card expires within 60 days
Which set of filtering conditions returns a report with the desired data?

A.Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days

B.Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days.

C.Credit Card equals MoreCash or Vista, Billing Cycle equals monthly, and Expiration Date equals next 60 days

D.Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today

Question 24

How do you indicate the progress of a case towards resolution?

A.Apply service levels to the assignment steps.

B.Design intent-driven user interfaces.

C.Configure a case notes field to capture progress information

D.Update the case status on the appropriate steps.

Question 25

How do you reference the State property on an Address page group with the index Home?

A.Address(Home).State

B.Home(Address).State

C.Home.State.Address

D.Address.Home.State

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Question 21

Question 22

Question 23

Question 24

Question 25

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