Question 81
In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account.
Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement ? (Choose Two)
Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement ? (Choose Two)
Question 82
An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:
Account ID and password Customer contact information A list of open orders with the status of each order.
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?
Account ID and password Customer contact information A list of open orders with the status of each order.
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?
Question 83
A reservation process allows customers to reserve a flight, hotel room, and rental car as part of a travel itinerary. Which configuration displays a Select flight insurance check box only when the itinerary includes a flight?
Question 84
A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base. What approach maximizes reuse and maintainability?
Question 85
Customers on a hotel booking application can add additional amenities to their reservation. The application displays a view with the available amenities, descriptions and costs. To reduce scrolling, the content is organized into multiple areas. Each area is accessed using a drop down menu that lists each amenity.
How do you configure the user interface to improve access to the content and achieve the business requirement described?
How do you configure the user interface to improve access to the content and achieve the business requirement described?
