In which of the following situations would you configure global resource settings?

Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR) .
What is the best way to implement this requirement?

Consider the following table where a correspondence is circumstanced based on country.

If .Country=CAN, which version of the correspondence will run?

You want to create a new major version (02) of ruleset ABC.
The current major version (01) of ABC includes the following rules:
Rule Type Rule Name Availability
New DisputeCharge No
Data Transform CopyOrder Withdrawn
Activity UpdateInventory Yes
Decision Table CalculateShippingCost Blocked
Assuming that each listed rule is the highest version of that rule, which two rules are copied to the new version of ABC?

Identify three true statements about accessing databases through external classes (Choose Three)