Question 1

An assignment service-level agreement (SLA) is configured with the following details:
Initial urgency: 20
Assignment ready: Timed delay of 2 hours
Goal: 5 hours and increase urgency by 10
Deadline: 2 hours and increase urgency by 25
Passed deadline: 1 hour, increase urgency by 5, and limit events to 6
The case reaches the assignment at 9 AM on Wednesday.
Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?
  • Question 2

    Which of the following statements is correct about global resource settings?
  • Question 3

    Which tool do you use to identify missing alternate text for an image?
  • Question 4

    Pega provides a feature to upload attachments out-of-the box .
    Which attachment feature must be configured by a system architect?
  • Question 5

    Which requirement do you satisfy with an Access When record?