You have added a cascading approval step that uses an authority matrix. You have specified a decision table to determine the approvers for each case. You have confirmed that the conditions in the decision table are configured correctly. You test the configuration by entering requests that require multiple approvers. However, the system routes all requests to only one approver .
Which of the following actions would you take to correct this issue?

Your application contains a top-level case type named Purchase Request and a Purchaser Order child case. The company has determined that only one user may open and work on a case at one time. However, users working on purchase orders should not lock out users working on the parent purchase request cases .
How would you configure the lock settings among the case types?

Which two statements accurately describe the use of a symbolic index? (Choose two.)

Which record do you configure to add an item to the left-pane menu in the Case Manager portal?

Which statement describes the appropriate use of the Purge/Archive wizard to address application performance?