This answer is based on the best practice of issue management in project management, which is to identify,
analyze, prioritize, and resolve issues that affect the project performance, scope, schedule, quality, or
budget12. The first step in this process is to rate the severity of the impact the issue has on the project, which
involves assessing the likelihood and consequences of the issue, and assigning a rating or score to the issue
based on a predefined scale or criteria34. By rating the severity of the impact, the project manager can
determine the urgency and importance of the issue, and decide the appropriate course of action to address the
issue56. Rating the severity of the impact is better than the other options because:
Buying a replacement for the faulty equipment may not be feasible, cost-effective, or timely, depending
on the availability, price, and delivery time of the equipment. It may also require approval from the
project sponsor or other stakeholders, and may affect the project budget or scope7.
Getting the maintenance team to resolve the issue may not be possible, depending on the nature and
extent of the malfunction, the skills and availability of the maintenance team, and the warranty or
service contract of the equipment. It may also take time and resources to diagnose and fix the problem,
and may cause further delays or disruptions to the project8.
Escalating the issue to the project sponsor may not be necessary, depending on the severity and
complexity of the issue, and the authority and responsibility of the project manager. It may also create
unnecessary alarm or confusion among the project stakeholders, and may undermine the project
manager's credibility or autonomy9.
References = CompTIA Project+ Certification Study Guide, CompTIA Project+ Certification Exam
Objectives, What is Issue Management?1, Issue Management Process2, How to Assess the Severity of Project
Issues3, How to Prioritize Project Issues4, How to Replace Faulty Equipment in Project Management5, How
to Manage Equipment Maintenance in Project Management6, How to Escalate Issues in Project Management7

Assess the impact of the request and create a change request. The project manager should assess the impact of
the request and create a change request in response to the stakeholder asking to add mobile device
functionality to a project that is on track to be completed under budget and ahead of schedule. A change
request is a document that formally proposes and records a modification or addition to some aspect of a
project, such as scope, schedule, cost, quality, or resources. A change request can help to communicate and
justify the need and rationale for the change and its implications on the project objectives and deliverables. A
change request also helps to initiate the change control process, which involves reviewing, approving,
implementing, and monitoring the change12

Before starting a new project that involves personal data, the project manager should first understand the relevant privacy regulations that apply to the data subjects, the data controllers, and the data processors. These regulations may vary depending on the location, industry, and nature of the data. For example, GDPR applies to any project that processes the personal data of individuals in the European Union, regardless of where the project is based or executed. Understanding the applicable privacy regulations will help the project manager to identify the legal obligations, risks, and compliance requirements for the project data. References = CompTIA Project+ Study Guide, Chapter 3: Project Planning, Section 3.4: Data Privacy and Security, p. 121-
122; A Project Management Approach to Data Protection Compliance; 10 Data Protection Considerations Before Starting a New Project; Project Teams Must Manage Risk and New Requirements to Ensure Data Privacy

Evaluating the project is an activity that should be used in the closing phase of a project to support the project
triple constraint. This involves reviewing the project plan, deliverables, and outcomes to ensure they meet the
project objectives and requirements. References: CompTIA Project+ Study Guide Section 4.4.4

This answer is based on the best practice of using historical information and lessons learned from previous projects to improve the planning and execution of current projects12. By using existing artifacts, such as scope statements, project plans, risk registers, and change logs, the PM can leverage the knowledge and experience of the previous PM and avoid repeating the same mistakes or oversights. However, the PM should also accommodate the artifacts based on the current project success criteria, which may differ from the previous project in terms of scope, schedule, budget, quality, or stakeholder expectations34. The PM should not rely solely on the previous PM's advice, the project sponsor's report, or the project charter, as these sources may not provide enough detail or accuracy for the current project's scope statement. Reference = CompTIA Project+ Certification Study Guide5, CompTIA Project+ Certification Exam Objectives6, How to Use Historical Information in Project Management1, How to Use Lessons Learned to Improve Project Management2, How to Define Project Success Criteria3, How to Use Existing Artifacts in Project Management4