The closing phase is when the project manager and the team finalize the project, deliver the outcomes to the customer, obtain formal acceptance, conduct lessons learned, and hand over the project to the operations team.
Identifying the baseline go-live date, the operational training, and the handoff procedures are part of the closing activities that ensure a smooth transition and closure of the project. References = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 14: Closing Projects, p. 333-334.

SaaS, or Software as a Service, is a type of cloud computing that provides ready-to-use software applications
over the internet. The software is hosted and managed by the service provider, and the users do not have to
install, update, or maintain it. SaaS is suitable for the global franchise because it can provide a unified solution
that can be accessed from anywhere, anytime, and on any device. SaaS can also provide real-time operation
reports without requiring the intervention of the country franchise managers. SaaS can offer benefits such as
scalability, flexibility, cost-effectiveness, and security for the global franchise123. References = CompTIA
Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 4: Project Communications, p. 143; Types of
Cloud Computing - SaaS vs PaaS vs IaaS - AWS; What are the different types of cloud computing? | Google
Cloud; IaaS vs. PaaS vs. SaaS | IBM

Preliminary procurement involves identifying and evaluating potential vendors based on their qualifications and capabilities. This step is essential for project procurement and aligns with CompTIA Project+ best practices for vendor selection.

The rules of engagement are the guidelines and expectations that define the relationship between the contractor
and the company. They may include topics such as communication, confidentiality, access, security,
performance, and compliance. The project manager should reinforce the rules of engagement with the
contractor to ensure that they understand and respect the boundaries and protocols of the company. This will
help to avoid any potential conflicts, misunderstandings, or breaches of contract. References = CompTIA
Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 7: Project Stakeholder Management, p. 239;
Contractor Rules of Engagement - Cox Enterprises, p. 1; Legal Considerations for Engaging Contractors |
LegalVision

This is where an existing application that is highly utilized by clients is moving to a new release, as it involves deploying and operating it in a live environment. Reference = CompTIA Project+ Study Guide1, Chapter 4: Project Environments