You've been hired as a manager for the adjustments department of a nationwide bank based in your city. The adjustments department is responsible for making corrections to customer accounts. This is a large department, with several smaller sections that deal with specific accounts, such as personal checking or commercial checking. You've received your first set of management reports and can't make heads or tails of the information. Each section appears to use a different methodology to audit their work and record the data for the management report. You request a project manager from the PMO to come down and get started right away on a project to streamline this process and make the data and reports consistent. This project came about as a result of which of the following?

An approval is obtained for a critical project deliverable prior to its scheduled due date. If the approval had not been received on time, it would have greatly impacted the project's critical path.
What should the project manager do next?

Which of the following is a conflict resolution technique that emphasizes areas of agreement rather than areas of difference?

You are managing a virtual team. The project has been under way for several months, and you believe your team members do not view themselves as a team or a unified group. To help rectify this situation, you should______________

The project manager is experiencing delays with two critical tasks that are to be executed by two different teams The project manager realizes that the functional managers of these two teams have an unsolved conflict and they are not communicating properly.
What should the project manager do?