Online Access Free Plat-101 Practice Test

A Salesforce associate is asked to review all the objects within their company's instance. They also need to identify which are custom objects.
Where should the associate go to see this information?

• A.Object Manager
• B.Global Search
• C.App Launcher

An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?

• A.Experience
• B.CRM Analytics
• C.Cloud Sales Cloud

Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email.
Which Salesforce solution should GCC use?

• A.Service cloud
• B.Commerce Cloud
• C.Experience Cloud

A Salesforce associate wants to locate a record within the custom object called Shipment'.
What is the most efficient way to find a record within this object?

• A.Object Manager
• B.Global Search
• C.App Launcher

A Salesforce associate deletes an Account of a company that recently went out of business.
Which other related records are automatically deleted?

• A.Any related cases
• B.Any related leads
• C.Any related opportunities