Online Access Free Plat-Con-201 Practice Test

When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers

• A.They can retrieve Salesforce data from multiple objects faster.
• B.They future-proof your front-end design.
• C.They enable better usability in digital interactions.
• D.They combine multiple actions into a single server call.

A consultant is working with a client who wants to display specific account information on a Flexcard.
The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task.
What is the best approach for the consultant to meet the client's requirements?

• A.Use Integration Procedures to integrate the necessary data
• B.Use the Flexeard Designer to create a Flexcard, adding the necessary fields and actions.
• C.Use Omniscripts to ,,, script that display .. required information
• D.Use Data Mappers to transfer and transform the necessary data.

Which two OmniScript components should the consultant recommend using to meet this validation requirement?
Choose 2 answers

• A.Formula
• B.Calculation
• C.Messaging
• D.Alert

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

• A.Display a 360° view of the customer
• B.Display differentactions based on context
• C.Allow customers to enter bill payment information
• D.Guide users through complex processes

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

• A.HTTP Action, DataRaptor Post Action, Date Input, Radio Input
• B.Radio Input, Date Input, HTTP Action, DataRaptor Post Action
• C.HTTP Action, Radio Input, Date Input, DataRaptor Post Action
• D.Date Input, Radio Input, HTTP Action, DataRaptor Post Action