Question 56

Cloud Kicks wants to summarize the number of open Cases related to an Account, as well as the number of closed Cases to indicate whether customer support utilization is high, medium, or low. Two number fields have been created: NUM_Open_Cases__c and NUM_Closed_Cases_c Which two automation solutions would meet these business requirements?
Choose 2 answers
  • Question 57

    The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours.
    Which two automation processes should be used to accomplish this? (Choose two.)
  • Question 58

    How many charts can you embed into the account page layout?
  • Question 59

    What is true about a custom tab?
  • Question 60

    Ursa Major Solar (UMS) is looking to hire some new employees. UMS wants to allow the same applicant to apply for multiple open positions using a single application.
    What should an app builder recommend to meet these requirements?