UC wants to standardize their business logic. They want to ensure that workflow order is guaranteed to the same each time. Which feature can be used to accomplish this? Select 2

At Universal Containers, the Account object has a Master-Detail relationship with an Invoice custom object. The App Builder would like to change to a lookup field, but is not able to do so. What could be causing this?

Launch a troubleshooting wizard from a button, at the end of which a knowledge article is created if it'd be helpful to other users.
Which tool would you use for the following use case?

A production org includes custom objects containing confidential information. A sandbox is needed that includes data records, excludes all of the confidential objects, and can be refreshed weekly.
What steps should an app builder take to meet these requirements?

What should you do when a user requests a report?