Online Access Free Principles-of-Management Practice Test

What is the first step of the control process? Choose 1 answer

• A.Setting performance standards
• B.Comparing performance against standards
• C.Taking corrective action
• D.Measuring performance

When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer

• A.Customerization
• B.Reengineering
• C.Benchmarking
• D.Downsizing

During an annual staff meeting the CEO of a corporation addressed the audience by stating that the long-term goal of the corporation is to "become the most competitive company in the world and to grow more rapidly than our competitors by providing the best customer service in the business." What did the CEO's statement reflect?
Choose 1 answer

• A.Strategic competencies
• B.Strategic mission
• C.Strategic vision
• D.Strategic analysis

What is a feature ofa bureaucracy (vertical) organization? Choose 1 answer

• A.Employees focus primarily on collaborating across departments and with frequent meetings.
• B.Formal position authority is generally the primary means of running the organization.
• C.Employees must answer to two or more bosses and prioritize demands across departments.
• D.Decision making is decentralized so a considerable amount of information is communicated informally.

A team leader is having a difficult time implementing the company's new scheduling policy, which does not take into account seniority. The team is aware of the problem and has discussed options to deal with it, but no definitive solutions have been determined.
Which stage in the change process is the team experiencing?
Choose 1 answer

• A.Precontemplation
• B.Contemplation
• C.Preparation
• D.Action