Question 16

Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?
  • Question 17

    What are the three different key modules of Public Sector Solutions: Business Rules Engine?
  • Question 18

    A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.
    What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?
  • Question 19

    The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region.
    what is the best solution to capture the fund-related requirements, objectives, and supporting documents?
  • Question 20

    A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).
    What feature of Public Sector Solutions can be leveraged to meet this requirement?