A.Take on projects that are outside your comfort zone.

B.Stick to your strengths and positive attributes.

C.Control your own working time and environment.

D.Practice formal time management.

A.To reduce headcount.

B.To identify the resourcing requirements needed to meet demand and achieve goals.

C.To undertake comprehensive research into the workforce management practices of top service organisations.

D.To undertake and structure organisational change.

A.A good mentor is able to get into an individuals psyche.

B.A good mentor able to inspire the individual.

C.A good mentor takes time to understand the individuals life goals.

D.A good mentor is able to listen and keep quiet for long periods.

A.Oversee all day-to-day tasks.

B.Delegate and empower where appropriate.

C.Set task priorities to meet senior management directives.

D.Set rigid target deadlines for each tasks activities.

A.To determine the number of Service Desk staff required.

B.To achieve continuous improvement of the cost effectiveness of IT services.

C.To align IT and business resource management.

D.To agree with the customer about how IT services should be delivered.