Online Access Free RC0-903 Practice Test

A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely the cause?

• A.Dead pixels
• B.Video resolution
• C.VGA connection
• D.Failing lamp

A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the common areas have Internet connectivity. Which of the following is the MOST likely cause?

• A.Weak RF signals
• B.Enabled MAC filtering
• C.Duplicate IP addresses
• D.Out of date Ethernet driver

A technician is asked to install Microsoft office directly on a customer's computing device.
The technician notifies the customer that office cannot be installed directly on that device.
Which of the following device types does the customer have?

• A.Thin client
• B.Mac
• C.Phablet
• D.Thick client

A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?

• A.Replace the monitor
• B.Reseat the video card
• C.Update drivers
• D.Use OSD tools

A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?

• A.Communicate status with customer and ensure successful call transfer
• B.Inform the customer that the issue cannot be resolved at this level
• C.Remain on the line until the issue is resolved
• D.Tell customer that patience will be needed