Online Access Free SDM_2002001030 Practice Test

If you determine that one of your stakeholders has high level of power and little interest or involvement in your project, which strategy should be employed in managing that stakeholder?

• A.Keep informed.
• B.Monitor.
• C.Manage closely.
• D.Keep satisfied.

Which statement BEST describes the difference between Service Level Agreements (SLA's) and Operational Level Agreements (OLA's)?

• A.There is no difference and both SLA's and OLA's can be used as a matter of preference.
• B.SLA's measures network performance and OLA's operational performance.
• C.SLA's are contractually binding and OLA's are not.
• D.OLA's is contractually binding and SLA's are not.

What is the advantage of centralizing as much of the Network Operations as possible?

• A.To create a center in which the MOST expert personnel can cooperate to improve the Network Management activity.
• B.To realize the MOST economic and efficient organization by reducing the number of Trouble Tickets.
• C.To realize the MOST economic and efficient organization by reducing staff costs and providing faster response times regarding problems and changes.
• D.To improve the Fault Resolution Time.

Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

• A.SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
• B.Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
• C.SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
• D.SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.

What are the main benefits of keeping an action point list of open/closed issues with the customer?

• A.It serves as the basis for contingency reserve revision.
• B.A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
• C.The action point list serves as evidence for objective achievements.
• D.Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.