Online Access Free SDM_2002001030 Practice Test

You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?

• A.Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.
• B.Have the project teams carrying out the upgrades in response to the corrective maintenance requests.
• C.Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.
• D.Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.

A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

• A.The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
• B.The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.
• C.The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
• D.The voice quality issue is due to coverage problems that will improve over time.

Which team provides the majority of remote support to the GNOC regarding fault fixing?

• A.Configuration Management.
• B.Performance Management.
• C.Customer Care back office.
• D.Field Operations.

What needs to be included in the cost base line at Gate 4?

• A.All costs related to risk contingency plans.
• B.All costs of risk management agreed between the sales account manager and service delivery responsible.
• C.All costs related to risk mitigation plans.
• D.All risk values captured during risk management workshops.

What are the basic steps needed to manage the Workforce?

• A.Schedule the planned activities, monitor and report to the management.
• B.Book the necessary resources, manage shift work, monitor workforce utilization KPI.
• C.Plan, assign, dispatch and manage the activities; Monitor, manage and report on the workforce management.
• D.Assign tasks, and hands over the activities plan; reports on the workforce management.