Online Access Free SDM_2002001040 Practice Test

What needs to be done if a 3rd Party Service Contract is due to expire?

• A.The Care Program Manager should inform the Service Engagement Manager.
• B.Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
• C.Care Program Manager should inform the Customer to renew the contract directly with the supplier.
• D.Care Program Manger should inform Product Line.

The Care Agreement with a customer is due to expire in four months. So far there has been no discussion on contract re-negotiation with the customer. What should the Care Program Manager do?

• A.Wait until the Customer contacts NSN to initiate contract re-negotiations.
• B.Arrange internal Care Contract renegotiation kick off meeting.
• C.Initiate Care Contract re-negotiations with the customer.
• D.Notify the Service Account Manager about the situation.

What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?

• A.To prevent revenue loss for the CT.
• B.To provide an up-selling opportunity for CaPMs.
• C.to provide a full range of services designed to suit the Communications Service Provider's needs.
• D.To improve network availability and avoid problems before they occur.

The customer is opening a trouble ticket because the product they bought doesn't have a feature considered important to them. What does the Care Program Manager have to do?

• A.Inform Customer that commercial team will clarify their request and close the ticket, then contact the relevant business line and ask for the new feature.
• B.Explain to Customer that the requested feature is not part of contractually agreed deliverables in Care, hand the request over to relevant SSM, AM or CT Head, inform Customer that commercial team will clarify their request and close the ticket.
• C.Treat it as a normal case.
• D.Contact the relevant business line and ask for the new feature and inform the Customer that they have the right to open tickets for any request related to delivered equipment.

What is the most relevant element to be analyzed when performing a risk analysis of the Service Level commitment with the Customer?

• A.Customer Network topology.
• B.The internal NSN service delivery capability.
• C.Competitors' Service Level offering.
• D.Installed Base value.