Online Access Free SDM_2002001040 Practice Test

A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

• A.Care Program Manager should inform the customer about higher service fee for the coming period.
• B.CaPM should reject the offer/invoice and just order what was agreed before.
• C.The Logistics Coordinator should rise a new Purchase Order for the higher value.
• D.Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.

What is the purpose of a handover from Sales to Care?

• A.It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.
• B.It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.
• C.It ensures a smooth and seamless Customer Relationship interface.
• D.It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.

A Care Program Manager has to enable a customer's NOLS access. Who has to be involved?

• A.F&C and the CT must be involved.
• B.Legal and NOLS support is required to set up a separate agreement.
• C.This is an administrative task handled by NOLS support.
• D.This can be done by the Care Program Manager alone.

What needs to be done if a 3rd Party Service Contract is due to expire?

• A.Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
• B.The Care Program Manager should inform the Service Engagement Manager.
• C.Care Program Manager should inform the Customer to renew the contract directly with the supplier.
• D.Care Program Manger should inform Product Line.

Is it possible to see the sales revenue for a month in your financial report, even if an invoice has not been sent to the customer?

• A.No, because sales are always recorded when the customer invoice is sent.
• B.Yes, because the invoice is generated automatically.
• C.No, because this is not SOX compliant.
• D.Yes, because F&C accrue or defer the revenue from the sale.