Online Access Free SDM_2002001040 Practice Test

Which of the following tasks, according to the Care Program Manager's job description, is NOT part of Care Operation Management?

• A.Establish operating practices and review ongoing operations.
• B.Lead positive development of customer satisfaction for Care Services and contribute to the overall CT action plan to develop customer relationship to increase customer loyalty.
• C.Execute Care Agreement and other contractual requirements related to Services in Care phase, and manage internal operational and financial risks.
• D.Manage subcontractors, contractors and 3rd parties whenever applicable.

What is the GIC code for SWM?

• A.G7402.
• B.G7405.
• C.G7407.
• D.G7409.

What is the purpose of the Care Agreement?

• A.To list Customer Network topology.
• B.To define Contract Performance Bonds.
• C.To set terms and conditions of Care Services performance.
• D.To define penalties in the case of late delivery.

What are the traditional tiers in the technical support structure for fault handling? (pre-Forward)

• A.Customer Interaction Teams, Business Unit Technical Support, R&D.
• B.Customer Interaction Teams, Regional Care Centers, Business Unit Technical Support, R&D.
• C.Regional Care Centers, Business Unit Technical Support / Product specific 3rd level support.
• D.Customer Interaction Teams, Global Care Centers, Business Unit Technical Support, R&D.

A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

• A.Care 3rd Party Management.
• B.CT Head.
• C.CT Logistics.
• D.CaPM arranges directly with the local supplier.