Explanation: This question describes a resultsbased evaluationan evaluation in which a goal or objective is noted in advance and then reviewed after a stated period of time. Answer choice A is incorrect because a reactionstyle evaluation usually consists of a survey of some kind, which does not apply to the situation described in the question. Answer choice B is also incorrect because the learningstyle evaluation focuses on whether or not employees actually learned required information correctly instead of whether or not a stated objective was reached. Answer choice C is a subset of answer choice B (the pretest / posttest of the learningstyle evaluation), so it is incorrect. Answer choice D is incorrect because the behaviorstyle evaluation takes a broader look at an employee's work and accomplishments instead of focusing on a stated goal and evaluating whether or not it was reached.

Explanation: The founding idea of quality improvement, as espoused by W.
Edwards Deming, is that the customer is the ultimate judge of quality. This simple insight, made in the early 1940s, radically changed the way business has been done thereafter. Before Deming, businesses relied on their own metrics and assessments of product quality. After him, they began to ask their customers about what constitutes quality, and make changes accordingly.

Explanation: The HAY system classifies jobs according to knowledge, accountability, and problem solving. This system, which was developed in 1943, is a form of point factor grading. A job's accountability is the degree to which other members of the organization rely on that employee.

Explanation: Form WH382 is identified as a "designation notice" to inform employees about FMLA requirements for factors such as a required medical certification or a required fitnessforduty certification. Form WH381 is identified as the "eligibility, rights, and responsibilities notice" for employees regarding FMLA. The other answer choices do not reflect significant FMLA forms.

Explanation: In this case, Jocelyn is allowing a stereotyping bias (how she perceives a female mechanic) to guide her decision about which candidate will be best for the position in the auto repair shop. Answer choice B is incorrect because a similartome bias occurs when the interviewer is influenced by similar interests or a similar background in the candidate. Answer choice C is incorrect because a recency bias occurs when the interviewer compares a candidate to the previously interviewed candidate. Answer choice D is incorrect because a first impression bias happens when an immediate impression of a candidate determines a decision. And answer choice E is incorrect because a gut feeling bias relies on a preference or intuition to make a decision about a candidate.