Question 16

A company introduces a new product and needs its call center employees to go through extensive product training so that they can answer customer questions. The training is conducted through an online learning portal, set up as a labyrinth, that employees have to navigate through. Along the way, they learn about different aspects of the product, take quizzes, collect points, and move up levels to access more information. What type of learning is this?
  • Question 17

    Which of the following action steps should the HR director take first in assisting the COO?
  • Question 18

    One of the store managers in charge of implementing a number of changes is known to be a "country club manager." What kind of advice can the HR manager give him to be successful?
  • Question 19

    What would be the next course of action for you to get this position filled?
    As a recruiter, you are having a difficult time filling a civil engineer position that has been open for a few months. Few qualified individuals have applied, and the passive candidates who you've contacted haven't returned your calls. You've been aggressive in your advertising approach (in fact you've exceeded your advertising budget), but it's proving to be difficult to find quality candidates in this competitive market.
  • Question 20

    After the new process has been rolled out, the vice president of HR conducts an assessment of how well it has been implemented and embraced. He finds out that all branches are working together well with the exception of one region called region X.
    Region X is managed by a senior regional manager who is known for being the cause of conflict and ongoing disagreements among the other regional managers. How should the VP of HR handle this?