Online Access Free SIAMF Practice Test

What is an objective of the Discovery and Strategy stage of the SIAM roadmap?

• A.manage processes, teams, and tools
• B.establish a governance framework
• C.appoint the service integrator and provider
• D.manage day to day service delivery

Within SIAM, what does not support effective management of cross-functional teams?

• A.roles and responsibilities
• B.world class toolset
• C.clear goals and objectives
• D.knowledge, data and information

Which process ensures that service performance meets agreedrequirements?

• A.project management
• B.incident management
• C.service level management
• D.change management

What is the focus of the customer organization layer?

• A.delivery
• B.operation
• C.strategy
• D.integration

Which process manages escalations regarding the performance of a service provider?

• A.supplier management
• B.incident management
• C.service level management
• D.business relationship management