Online Access Free SIAMF Practice Test

What is a benefit ofadopting SIAM for an organization?

• A.SIAM provides service providers with a tool to support their internal processes.
• B.SIAM makes service providers accountable for the end-to-end delivery of services.
• C.SIAM enables effective contracts between the service integrator and the service providers.
• D.SIAM provides a single point of control for the integrated delivery of services.

Which process manages escalations regarding the performance of a service provider?

• A.service level management
• B.business relationship management
• C.incident management
• D.supplier management

Which processes are strongly related to event management?

• A.business relationship management, change and release management, and incident management
• B.monitoring and measuring, incident management, and availability management
• C.problem management, change and release management, and monitoring and measuring
• D.portfolio management, business relationship management, and problem management

What is an objectiveof the Run and Improve stage of the SIAM roadmap?

• A.manage processes
• B.implement processes
• C.design processes

Within SIAM, what does not support effective management of cross-functional teams?

• A.knowledge, data and information
• B.roles and responsibilities
• C.world class toolset
• D.clear goals and objectives