Online Access Free SIAMF Practice Test

What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?

• A.ongoing organizational change management
• B.produce the outline business case
• C.appoint the service integrator
• D.operate governance structures

Which process ensures that service performance meets agreedrequirements?

• A.service level management
• B.incident management
• C.change management
• D.project management

Which practice provides a way to structure data and information from service measurement, to support the practice for enabling and reporting on end-to-end services?

• A.apply agile thinking
• B.use qualitative and quantitative measures
• C.create a reporting framework

What is an example of an end-to-end service measurement?

• A.percentage of SLA targets met by one of the external service providers
• B.average availability of an application
• C.average call pickup time at the service desk (in seconds)
• D.percentage of service downtime related tofailed changes

Which process evaluates and negotiates proposals from prospective service providers?

• A.financial management
• B.contract management
• C.supplier management
• D.service level management